LIB maintained Online NIB Merch Store Delivery Policy
1. General Information
All orders are subject to product availability. If an item is not available at the time you place your order, we will notify you and update you of backorder status and estimated ship date. If the provided ETA is not satisfactory, we will refund you the total amount for the unavailable items, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in the United States. Any shipments outside of the United States are not currently offered through this website.
3. Delivery Time
An estimated delivery time will be provided to you after your order is placed AND PAYMENT HAS BEEN RECEIVED. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. “Business days” means Monday to Thursday, except holidays.
Please note we do not ship on Friday, Saturday, or Sunday.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
You can provide additional specific delivery instructions for the courier in the “Comments” section on the check-out page.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, then proceed to the checkout page. Once at the checkout screen, shipping charges for credit card orders are typically displayed and included in your Grand Total. Any other form of payment will require that we provide you with a shipping estimate afterwards unique to your order based on the aforementioned criteria.
Additional shipping charges may apply to remote areas and residential addresses, or for large and/or heavy items. You will be advised of any charges on the checkout page.
6. Damaged in Transport
If there is any obvious damage to the packaging on delivery, you are advised to inspect the condition of contents in the presence of the courier and document (i.e. take photos) before accepting as received and signing. Please be sure to contact us immediately at 252.523.1019 or by email at orders@lionsindustries.org if the contents were adversely affected in transit.
7. Questions
If you have any questions about the delivery and shipment of your order, please contact us at 252.523.1019 or by email at orders@lionsindustries.org.
LIB maintained Online NIB Merch Store Privacy Policy
1. Effective December 18, 2024:
The LIB maintained Online NIB Merch Store is committed to safeguarding the privacy of visitors to our Web site and users of the other services available through our site. We will use our best efforts to ensure that all information you provide us remains private and is used only for the purposes set forth herein.
What information do we collect? We collect information from you when you register on our site, place an order, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or credit card information.
What do we use your information for? Any of the information we collect from you may be used in one of the following ways:
-To improve customer service- your information helps us to more effectively respond to your customer service requests and support needs.
-To process transactions - your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing will only be used to send you information and updates or questions pertaining to your order.
Tracking Technologies/Cookies - Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
The website may use cookies to help it remember and process the items in your shopping cart, and/or understand and save your preferences for future visits so that we can offer better site experiences and tools in the future.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect others or ours rights, property, or safety.
Third party links - Occasionally, at our discretion, we may include third party product details and specifications via external links on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Childrens Online Privacy Protection Act Compliance - We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.
Your Consent - By using our site, you consent to our privacy policy.
Changes to our Privacy Policy - If we decide to change our privacy policy, we will advise you of those changes and also post those changes on this page.
Contacting Us - If there are any questions regarding this privacy policy you may contact us at orders@lionsindustries.org or 252.523.1019 LIB maintained Online NIB Merch Store Return Policy
LIB maintained Online NIB Merch Store Returns Policy
1. Returns
We strive to display as accurately as possible the size and colors of products shown on this website. Due to the inconsistencies of various display monitors, the color and/or sizes you see on your screen may not be a totally accurate reproduction of the actual product. Screen images are intended as a guide only and should not be regarded as absolutely correct.
We encourage all site users to retain an electronic record and/or hard copy of your transaction/checkout for your records and future reference if needed.
We accept returns that meet the following qualifications: You can request to return most generic inventory items (preferably in the original packaging) within 30 days of your purchase. Apparel items must be unworn, unwashed, undamaged, and unused - with all original tags attached; returned merchandise that does not satisfy these requirements may not qualify for a refund. If 30 days or more have passed since your purchase, we cannot typically offer a refund or an exchange.
We kindly request that before sending any items back that you notify us at 252.523.1019 or by email at orders@lionsindustries.org
You will need to supply a valid reason you are seeking to return or exchange any items.
Cancellation of an order is possible if the order hasn't been shipped yet.
RETURNS/EXCHANGES/CANCELLATIONS ON ALL CUSTOMIZED MERCHANDISE AND/OR ITEMS CATEGORY AS WELL AS BULK ORDERS OF ANY ITEM ARE CONTINGENT UPON CIRCUMSTANCE AND WILL BE REVIEWED FOR CONSIDERATION CASE BY CASE. The same qualifications outlined above for general inventory items will apply to customized items.
Upon receipt of the returned item(s), we will fully examine each and notify you via phone or email, within a reasonable period, whether you are entitled to a refund. If you are entitled to reimbursement, we will refund your purchase price LESS SHIPPING FEES and a credit will automatically be applied to your original method of payment.
We will cover the cost of freight for any validated picking errors or defective products approved for return or exchange. In such cases, we will typically provide a Return Shipping Label via email, and of course cover any outbound freight for any replacement items that are required as well.
Only regular priced inventory items that are still offered on the website may be refunded. Discontinued/Reduced Price Items are non-refundable.
To follow-up on the status of your return, please contact us at 252.523.1019 or by email at orders@lionsindustries.org.
2. Defective Products
In circumstances where you consider that a product is defective in some capacity or a picking error was made (you received the wrong item), you should promptly contact us at 252.523.1019 or by email at orders@lionsindustries.org with details (and photos if possible, particularly if you consider the product defective) of the product with special attention to the alleged defect.
Upon our instruction/approval, you can then send the item you consider defective to:
Lions Industries for the Blind, Inc.
4126 Berkeley Ave
Kinston, NC 28504
252.523.1019
Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund or replacement as a result of the defect. If you are eligible, we will either provide a refund or send you a replacement product (contingent upon individual circumstance).
3. Exceptions
Some items are non-refundable and non-exchangeable.
4. Shipping
To return the item you purchased, please send it to:
Lions Industries for the Blind, Inc.
4126 Berkeley Ave
Kinston, NC 28504
252.523.1019
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to package contents during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Secure Shopping at LIB maintained Online NIB Merch Store
You can shop at the LIB maintained Online NIB Merch Store with confidence. We have partnered with Authorize.Net [link to http://www.authorize.net], a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram [link to http://www.authorize.net/resources/howitworksdiagram/] to see how it works.
The company adheres to strict industry standards for payment processing, including:
• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/].
https://www.nibmerch.com is registered with the Authorize.Net Verified Merchant Seal program.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we temporarily store personally identifiable information are kept in a secure environment.